Determinants of satisfaction in Physiotherapy between private health insurance patients and private patients in Galicia

Authors

  • J Rama-Caamaño Servicio Gallego de Salud (Sergas). Ourense, España Author
  • O Iglesias-Sousa Complejo Hospitalario Universitario A Coruña. A Coruña, España Author
  • D López-Filomena FisioFogar Fisioterapia a Domicilio. Monforte de Lemos, España Author
  • A Coutado-Belón Hospital Comarcal de Monforte. Monforte de Lemos, España Author
  • J Rama Secretaría General de Políticas Públicas, Asuntos Europeos y Prospectiva Estratégica, Presidencia del Gobierno de España, Profesor en Excedencia de la Facultad de Derecho, Universidad Autónoma de Madrid. Madrid, España Author

Keywords:

Physiotherapy, satisfaction, private health insurance, private patient, resources.

Abstract

Introduction: Physiotherapy in the private sector has a great presence and weight in today's health care. Knowing the satisfaction between private health insurance patients and private patients will help to improve quality standards in Physiotherapy treatment, and thus clinical outcomes. Material and method: survey carried out during 2023 in Google forms distributed among private clinics in Galicia between March and August. More than 300 survey responses were obtained with a correct distribution. Results: patients with private health insurance showed lower satisfaction than private patients. Behavioral and organizational aspects were considered. The factors evaluated show a clear difference between the two groups, being more positively valued by patients treated by private Physiotherapy. Conclusion: treatment time, fewer resources, accessibility, communication and patient management should be valued and taken into account in order to offer a higher quality of care in Physiotherapy. Lower satisfaction is related to lower perceived quality and worse clinical outcomes.

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Published

2024-07-23

Issue

Vol. 53 No. 02 (2024): Year 2024, Volume 53, Issue 2

Section

Original

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How to Cite

Rama-Caamaño, J., Iglesias-Sousa , O., López-Filomena , D., Coutado-Belón , A., & Rama , J. (2024). Determinants of satisfaction in Physiotherapy between private health insurance patients and private patients in Galicia. Cuestiones De Fisioterapia, 53(02), 22-37. http://cuestionesdefisioterapia.es/index.php/cf/article/view/7